Last night we watched the poor Browns lose a game they should have won at 6-pack on Sylvania Avenue. Although it was nice to see Brady Quinn playing, the Browns just didn't close the deal.
Anyway, Dad, the Shark, and I went to the bar because the game was not on regular TV (that's crap by the way, and an entirely different story). Toward the end of the game, my Dad really wanted some popcorn, or pretzels, or whatever. Light fare, as he put it. The waitress gave us a menu that highlighted nachos, chicken wings, and all things fried, none of which would have fallen into the popcorn category.
So, she comes back around and asks us if we want to order anything. Politely, we decline. Dad says again, "I really just wanted some popcorn or something light." She thinks for a moment, and as if a light bulb goes off in her head, pipes us and tells us a customer was in earlier with a bag of popcorn. She knows it was wrapped in plastic and should be at the top of the garbage can. "I can go get it out of the trash if you want it." This was a serious offer. "No, uh, um, thank you." Smile.
She walks away and my Dad mouths, "I.can.get.it.out.of.the.trash.if.you.want.it?"
Now, that's customer service.