I have a small victory to share with you all. My latest mishap with Sprint was that I needed the battery replaced. The phone is under a year old and so it should be covered. I took it to the Sprint store (insert LONG-assed story here, filled with incompetent, rude, and lazy employees and a VERY irate and fed up Iris) and got a new battery. New battery does not hold a charge. Expletive. Expletive.
I called Sprint to cancel my service. I was just going to take one for the team and pay my cancellation fee and switch to Verizon. After 25 minutes of waiting on hold, I talked to a nice gentleman named Lamar that talked me out of cancelling and is now sending me a new phone of my choosing. He actually had me go online and choose from any phone I wanted (not the Blackberries or other really obnoxious phones). My contract is not extended and I don' t have to pay shipping and handling. Where has Lamar been my whole life?
Sprint may be winning the war, but Iris Took just took the field.